Archive

Microsoft Dynamics GP 2013 Features and Enhancements

Are you looking for a list of Microsoft Dynamics GP 2013 (version 12) Features and Enhancements announced at Convergence 2012? Look no further. Microsoft Dynamics GP 2013 is expected to launch in December of 2012.

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I need to coordinate and plan to train my employees…where do I start?

When faced with the need to coordinate training for your employees, having a flashy training room with ergonomic chairs, a polished trainer, and training manuals is not always a tangible solution. While this picture may not be tangible, it doesn’t negate the fact that you need to get people using the software, using it correctly, and helping your company meet its business needs with the software. Below, I have listed four general concepts that will hopefully help guide you in the right direction if you are faced with the seemingly daunting task of coordinating a training plan for your organization.

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Effective Training Techniques: tell me, show me, and now have me do it!

So, you have implemented your form customizations, migrated your data, and from a technical perspective, you have crossed the proverbial t’s and dotted the i’s; however, how do you plan on getting people to use it?! While Microsoft Dynamics CRM 2011 is a certainly a very flexible and functional application; it is aesthetically interesting; and one may say pleasing to the eye, it is certainly not the Field of Dreams. In other words, just because you build it, they are not necessarily going to come and use it.

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Microsoft Dynamics CRM Anywhere, Anytime, Any Device

Today we all use a variety of technology platforms and devices across numerous locations. It has become critical that software solutions provide greater access and value to meet these growing expectations. A major area of investment by Microsoft in the latest release of Microsoft Dynamics CRM (Microsoft Dynamics CRM Q2 2012 Update) is in extending the reach with additional mobile capabilities and support for a wide variety of browsers.

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Business Practice Review

Migrating to a new Microsoft Dynamics GP ERP system is a significant project for any company but it can also be an opportunity to review your business practices. Use this opportunity to review and document your current business practices, and identify those processes that are inefficient or outdated. Potential areas for review and process change include:
o How your General Ledger account format is structured
o How you process payments to your vendors
o How your inventory items are numbered
o How your warehouse is organized
o How you generate sales documents or pay commissions

Many businesses view themselves as “unique” and rightfully so. The competitive advantage that the company benefits from may very well be the result of their unique methods of operation. However, although most every company has some unique aspects to the way they do business, sometimes a “unique” process is only unique because “it’s the way we’ve always done it”. Frequently, this is a result of establishing a process to overcome the limitations of their prior system and, without a thorough review of that process; the company may continue to use the same old process in subsequent systems.

As an example, a company is implementing a new system where the scope of the project included a total company improvement project and was not necessarily limited to the implementation of a new system. The Company, working with their consulting partners, spent considerable time and effort reviewing those processes that were considered unique to the company and their industry. The company was migrating from a custom system that had been built around the existing processes that were in place when the old system was being created.
One poorly defined and poorly supported process in the old system wasn’t specifically addressed in the new system: the selling of gas with a returnable core (container). The project team debated the concept of this process involving one item or two (gas vs. core). At one time, the team even considered making a case for three items. Was it a kit? Was it gas with a core deposit? In the end, the team decided there were two separate sales transactions and two separate items – the sale of gas + core and the return of the core alone. The new process was much simpler than the old process the company had been using previously, and the new process for tracking empty cores and returning them to the vendor was greatly improved.

The review process required the project team to break the process down into its various components, and then to consider all of the variations to that process. This allowed the project team to see that the company had been using an overly-complicated procedure, based on the limitations of the old system. Without reviewing the steps and underlying assumptions of the process, the old method would have been carried forward into the new system, just because “that’s the way we do it here”. The discussions allowed the project team to explore the accounting considerations while developing a new business process that improved efficiency and accuracy.

Tips:
• Ideally, get representatives – including management – from other departments in your company to be involved in these discussions and decisions. You may not know what some of their issues are and their involvement will help them feel some ownership of the process and understand the decisions that are made.
• Discuss problems with your clerical staff. They know best what some of the problems are but they may never bring it up because they think it’s just the way it’s done.
• Thoroughly document your existing business processes. Focus on what is being done currently, and try to identify why it is done that way.
• “Map” the existing processes to Dynamics GP to make sure you have a procedure to deal with each situation in the new system.
• Try creating and processing a sales document in Dynamics GP with every one of the worst possible scenarios included – the most complicated inventory items, the most complicated customer, etc.
• Support from your company management is critical for your successful implementation.

Every system is different and the more you can work with your new system, the more efficient your processes will be and you may be able to improve other segments of your business at the same time.

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Installing BP in a Load-Balanced Server Farm

So, your SharePoint needs have expanded and you need to add additional servers to your SharePoint farm. How do you get BP to work in a load-balanced server environment? Well, it’s actually a pretty straight forward process to getting BP up and running in your load balanced environment.

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Failed to Start Service SPSearchServiceInstance Error Message During Upgrade

Had an issue the other day that threw me for a loop. We were getting ready to upgrade from Windows SharePoint Services 3.0 to Microsoft SharePoint Foundation 2010. The only problem with doing the straight database detach and attach upgrade was that WSS 3.0 was still on SP1.

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Growing Industrial Services Company Finds Big Benefits in Microsoft Dynamics GP and WennSoft Service Management

One of our clients is dedicated to providing all-inclusive waste minimization, treatment, reclamation, and management services to the manufacturing industry. When manufacturers produce waste that could potentially harm the environment, our client picks it up, cleans the waste product and

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Microsoft Dynamics CRM 2011 Email Tracking

Ever wondered what those “other buttons” at the top of your Outlook emails are all about? Well, believe it or not…that functionality has been part of Microsoft Dynamics CRM for a long time…just not as noticeable!

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