9 New Features From December 2012 Service Update For Microsoft Dynamics CRM

Written By: Michael Ramatowski

from January 11, 2013

“We change, whether we like it or not.” – Ralph Waldo Emerson

Microsoft continues to make a significant investment in Microsoft Dynamics CRM in three main areas of applications, experiences and platform. The recent Microsoft Dynamics CRM December 2012 Service Update has made the following enhancements:

  1. Updated User Experience
  2. Browser Flexibility
  3. Office 2013 Compatibility
  4. Yammer & Skype Connection
  5. Safari on Ipad for Sales Users
  6. Bing Maps
  7. Collaborative Selling
  8. Packaged Process Definitions
  9. Platform & Compliance

From this list, I have three favorites that I want to share in more detail.  My background in sales and marketing makes me lean towards these three features because I can be more productive and get things done faster. Here they are:

#1 Office 2013 Compatibility -Microsoft Dynamics CRM has seamless integration with my Outlook, Word and Excel. I can be more efficient with routine communications, import and export data into Excel for reports and calendar appointments.

#2 Yammer & Skype Connections – I’m a social media enthusiast. Yammer – the social layer of Microsoft Dynamics CRM will allow me to follow any leads, contacts, accounts, opportunities or cases that interest me. Just as if I’m following my friend’s post on Twitter or Facebook. Skype capabilities are now embedded in Microsoft Dynamics CRM; I’m just one click away from having a face to face conversation with a co-worker, customer or prospect.

#3 Package Process Definitions - Microsoft Dynamics CRM now has pre-defined integrated sales and service process definitions for lead, opportunity and case management. This gives my organization industry best practices for sales professionals throughout the sales process to close deals faster and create happier customers because of a consistent methodology to serve our clients.

These are my three favorite December 2012 Service Updates for Microsoft CRM. If you would like more information about Microsoft Dynamics CRM, please go to our website www.turnkeytec.com or give us a call.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”. It will give you a great starting point for assessing your potential investment in a project like this.