Adding a Profile photo to a Contact or Account Record in Microsoft Dynamics CRM

Adding a Profile photo to a Contact or Account Record in Microsoft Dynamics CRM

Written By: Jade Blacksher

from March 9, 2015

As online social interaction becomes more prevalent, we can sometimes lose touch with the fact that “Contacts” in our system are actually human beings (or in the case of Account records, groups of humans). It’s no wonder when we associate Jim Glynn with the image below.

profile contact1

One of the ways we can solve this problem is to add a photo to the Contact record.

This is a simple enough action but one that users seldom take time to do. It can make all of the difference when you talk to someone over the phone to be able to visualize that person.

You’ll notice when you hover over the image next to Jim’s name that you get the option to Edit or remove the picture.

profile contact2

Left click your mouse on that image and this screen will pop up.

profile contact3

From here, you can simply add the photo file to the edit page.

profile contact4

The next time you bring up Jim’s record, you’ll be able to put a face to the name.