3 steps to better ERP training and utilization

Enterprise resource planning software has been proven to provide better business outcomes and increase efficiency as compared to pen-and-paper or legacy systems that offer limited, siloed functionality. However, ERP isn't just a simple computer program that is easily understood on one's own.

Opportunity Knocks

Training is an on-going issue for users of software. Constant changes in the programs, the procedures, and governmental regulations require users to keep up with the changes that affect their Microsoft Dynamics solution.

Hit Your Numbers with Quick Campaign

If you’re like most people on this planet chances are you procrastinate from time to time. You’re a sales professional and the month end is sneaking up on you again, but you still need to hit your monthly numbers. No need to panic. You have Microsoft Dynamics CRM 2011 with a list of your best customers, including those who are currently in the sales pipeline as Opportunities.

Integrate Bing Maps with Microsoft Dynamics CRM for an Enhanced Sales Experience

One of the huge benefits of mobile customer relationship management (CRM) software is to help your sales people on the road with valuable customer information.

Breaking down the structure of the QueryExpression Class

So you are new to CRM development and you are just beginning to use Query Expressions. When we learn something new it is a common tendency to relate to something we know. While this can sometimes create inadvertent, mental roadblocks, it is nonetheless a common tendency. As I was learning how to use the QueryExpression class, I found that what got it to finally “gel” for me was equating the components to a standard SQL query.

I need to coordinate and plan to train my employees…where do I start?

When faced with the need to coordinate training for your employees, having a flashy training room with ergonomic chairs, a polished trainer, and training manuals is not always a tangible solution. While this picture may not be tangible, it doesn’t negate the fact that you need to get people using the software, using it correctly, and helping your company meet its business needs with the software. Below, I have listed four general concepts that will hopefully help guide you in the right direction if you are faced with the seemingly daunting task of coordinating a training plan for your organization.

Effective Training Techniques: tell me, show me, and now have me do it!

So, you have implemented your form customizations, migrated your data, and from a technical perspective, you have crossed the proverbial t’s and dotted the i’s; however, how do you plan on getting people to use it?! While Microsoft Dynamics CRM 2011 is a certainly a very flexible and functional application; it is aesthetically interesting; and one may say pleasing to the eye, it is certainly not the Field of Dreams. In other words, just because you build it, they are not necessarily going to come and use it.
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