Introduction to Microsoft Dynamics CRM 2011

Product: CRM

This Microsoft Dynamics training provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting.

Event Goals:
  • Learn about key Microsoft Dynamics CRM concepts.
  • Learn how customer records, addresses, notes, attachments, connection records, and activities are recorded in Microsoft Dynamics CRM and how to configure personal options.
  • Learn to work with records and views.
  • Learn to use Microsoft Dynamics CRM for Outlook to track and synchronize items and manage offline capability.
  • Learn to search and report on Microsoft Dynamics CRM data.
Event Prerequisites:

Experience in the following areas is required:

  • Microsoft Windows operating systems
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
Event Price: $499

Classroom Training Events

There are no corresponding classroom courses for this course at this time.


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