This Microsoft Dynamics training provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting.
Introduction to Microsoft Dynamics CRM 2011
Product: CRM
Event Goals:
- Learn about key Microsoft Dynamics CRM concepts.
- Learn how customer records, addresses, notes, attachments, connection records, and activities are recorded in Microsoft Dynamics CRM and how to configure personal options.
- Learn to work with records and views.
- Learn to use Microsoft Dynamics CRM for Outlook to track and synchronize items and manage offline capability.
- Learn to search and report on Microsoft Dynamics CRM data.
Event Prerequisites:
Experience in the following areas is required:
- Microsoft Windows operating systems
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
Event Price: $499
Classroom Training Events
There are no corresponding classroom courses for this course at this time.
Questions?
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Phone: 701.551.6660
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