Vendor Inquiry Window showing zero dollar amount for balances

Written By: Sheila Ochoa

from October 1, 2012

Keyboard shortcuts…love them, but sometimes they can trick you and you don’t even know it.  I recently received a call, “Help, I was typing and now all my vendors have a zero dollar balance.  Did I delete the balances somehow?”  Luckily the vendor balances were still there!  But there was a keyboard shortcut that got selected when they were typing.  The customer had used the combination of CTRL+O which displays the Originating Currency on any open window.  Similarly, CTRL+U displays Functional Currency and CTRL+R displays Reporting Currency.  So in this case the customer had changed it to Originating Currency, and was fixed by using CTRL+U to return to Functional Currency.